Frequently Asked Questions (FAQ)

General FAQs add them here.

Do you follow GDPR?
We don't offer our solution to any companies or individuals in Europe.   Hence we don't have a GDPR certification. It is not applicable to Ind...
Thu, 18 Nov, 2021 at 4:20 PM
Do you offer any customized solutions?
No, we don't offer any customized solutions, as SumoPayroll is a SaaS-based cloud application,  You subscribe & start using the application bui...
Thu, 18 Nov, 2021 at 4:53 PM
What is the time frame to do any customization?
Any customization if required, the subscriber shall raise a ticket to the support team with the subject "Feature Request" available within the app...
Fri, 19 Nov, 2021 at 12:28 PM
Do you offer any support for startups under free plan?
Yes, we do offer E Mail support. You can write your queries to support@sumopayroll.com One of our support executives will reply to your email or if nece...
Thu, 18 Nov, 2021 at 5:35 PM
Does SumoPayroll support white labeling?
Yes. SumoPayroll supports white labeling. Enterprise clients - Above 200 Employees We shall discuss pricing as it is a win-win oppurtunity for both  I...
Mon, 22 Nov, 2021 at 12:33 PM
Do you offer an on-prem solution instead of cloud?
Sumopayroll is primarily a Saas solution which means we are cloud only. We do not encourage customers to go the route of an on-prem solution due to vari...
Thu, 18 Nov, 2021 at 4:59 PM
How do I terminate my account with SumoPayroll?
Please send your request from support menu   or  write to support@sumopayroll.com  You are allowed to export the relevant data before termination. 
Fri, 19 Nov, 2021 at 4:12 PM
How safe is my Data on Cloud?
SumoPayroll is secured with AWS with fail-safe servers located in Mumbai and Singapore.
Mon, 6 Dec, 2021 at 11:55 AM
Do you offer any field level encryption?
No, We are working on this.
Tue, 23 Nov, 2021 at 10:51 AM
Can I migrate in & out?
Yes, you can migrate in & out. Your data can be exported or imported by defined templates, we can assist you if required. Hope your query is ans...
Tue, 23 Nov, 2021 at 10:53 AM